Billing policy · 12 October 2026
Refund & invoice correction policy
Prepaid access
Plans are prepaid for 30 or 365 days. Cancellations, unused time, unused quota and ordinary downgrades do not qualify for refunds or credits. Downgrades apply at renewal; upgrades begin after verified payment. This policy does not limit rights required by applicable law.
Verified invoicing errors
Duplicate charges, incorrect billed amounts, incorrect tax calculations and incorrect billing details may be reviewed against the original invoice and payment records. Approved monetary corrections create a credit note linked to that invoice, with applicable tax adjustments, not a general-purpose usage credit.
Request and review
An organization owner or administrator can submit a request in Plan & billing → Invoice corrections, selecting the paid invoice, error category, disputed amount and supporting details. Neximprove records its review decision and explanation. Follow status and download approved credit notes from the same page. Billing-detail-only corrections should identify the exact amendment required; no monetary credit is assumed.
Credit notes and repayment
Approval documents an invoice adjustment, not an automatic cash refund or deduction from future checkout. Any repayment or corrected payment arrangement must be separately confirmed by Neximprove against the original payment records and applicable law. Total credits cannot exceed the paid invoice. Requests do not suspend renewal obligations or extend access.
Supplier
Neximprove Pvt. Ltd. · 4A, 385 DD Park, Kolkata, India 700055.
GSTIN: 19AAKCN4155A1ZK.